Talking on the brand new initiative, Delta’s Chief Buyer Expertise Officer, Invoice Lentsch said:
“In the case of pulling ahead the way forward for Delta’s buyer expertise, we predict huge, begin small and scale quick, letting innovation paved the way as we repeatedly hearken to buyer suggestions. The COVID-19 pandemic has solely deepened the significance of offering a touchless expertise for our prospects. We plan to increase curb-to-gate facial recognition and digital ID past the Detroit check so that every one of our prospects can get pleasure from a seamless, touchless journey expertise throughout our community.”
Participation in this system is voluntary and vacationers not wishing to make use of facial recognition could check-in and board their flights as they all the time have.